The platform complies with Federal Decree-Law No. 45 of 2021, which came into effect on 2 January 2022, establishing the framework for protecting personal data in the UAE.
Secure Medical Technology Platform
Designed as a secure medical technology platform, not a medical provider. The platform facilitates connections between patients and healthcare professionals.
Licensed Medical Practitioners
Online consultations are conducted by licensed doctors, not by the platform itself. All medical decisions remain under the authority of qualified healthcare professionals.
What This Means in Practice
Explicit Patient Consent
Patient consent is required before online consultations begin, in accordance with PDPL requirements that consent must be proven and meet strict conditions.
Secure, Encrypted Channels
All communication uses secure, encrypted channels with TLS 1.2+ for data in transit and encryption at rest using key management systems.
No Recording or Storage of Video Calls
Video consultations are not recorded or stored, protecting patient privacy and minimizing data retention risks.
Role-Based Access Control
Access is strictly role-based, limited to the patient and their assigned doctor, with comprehensive audit trails for all data access.
Medical Decisions by Licensed Practitioners
All medical decisions are made only by licensed practitioners. The platform provides technology infrastructure, not medical advice or treatment.
Important Clarification
UAE Does Not Require HIPAA
The UAE does not require HIPAA or US-specific healthcare certifications for platforms operating in the region.
HIPAA Is US-Only
HIPAA (Health Insurance Portability and Accountability Act) applies only to the United States and is not a requirement for UAE or international operations.
Suitable for UAE and EU Operations
The platform is fully suitable for UAE and EU operations, with compliance aligned with international standards including GDPR principles.
US Market Readiness
Additional US compliance modules can be enabled if and when entering the US market, ensuring regulatory readiness for future expansion.
The platform is compliant with UAE regulations and ready for real-world clinical use.